Business Operating System

Contractors must have a clear vision and goals for where they want to go.

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For example: Part of that goal might be to have at least a 30% market share on all higher-education construction within Georgia by 2025.  

Leadership Tools: Business Operating System (BOS)

Sitting in between all of these are the various meetings, tools, feedback systems, and decision-making processes that keep things on track.  

This is called the Business Operating System (BOS) and is very unique to all companies, evolving as the business scales. The Toyota Production System (TPS) is one such example.

It is the robustness of this layer of the business that determines how effectively the contractor will navigate each stage of growth.  


What are the key elements of your BOS, including people, meetings, feedback systems, and decision processes?  

Are these driving the results you want?  

Schedule some time to talk about your particular company. 




Connecting Metrics to Activities and Outcomes
Outcomes are created through doing the right activities. Data is only a proxy for that activity and a metric is a synthesis of lots of data points. Metrics are valuable, but always have a skeptical view of proxies for performance, especially with growth.
TOOL: Growth Inflection Point Summary + Self-Evaluation Worksheet
At certain growth inflection points, you must re-evaluate your strategy, systems, structure, and leadership focus. Use this worksheet as a guide to help you determine if you are at an inflection point requiring change or focus on refinement.
Changes - Problem or Fact?
If you perceive that changes are a problem in construction, then you are likely framing them as a point of blaming others. This framing will impact your ability to effectively manage changes.