Helen Keller - Blind vs Vision

As a contracting business grows it becomes more important the team is aligned around a common vision and culture.

D. Brown Management Profile Picture
Share

This becomes even more critical if the company has more than one geographic location.  

Quote: The only thing worse than being blind is having sight but no vision. Helen Keller.

A company’s vision is defined as the desired future position of the company.  

A company’s culture is defined as the behavioral norms of the group.  

More importantly as Rick Lochner points out - “The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.”

Robin Dunbar’s research points to the average person being able to maintain about 150 stable relationships with team dynamics changing at certain sizes; approximately 5, 15, 50 and 150. 

Managing at each of these levels requires additional structure around communication and process.  This is required for operational effectiveness as well as aligning the team around what Cameron Harold describes as a Vivid Vision.  

At the project level it is nearly 100% about organizing information, material, equipment and labor to build things.  At the senior leadership level of a growing contractor it is nearly 100% about aligning the team around the right vision, mission, strategy and culture.




14 Principles for Creating Value
We see these principles applied frequently within profitably growing contractors. Most of the problems we see are due to a breakdown in the application of these principles.
General Mattis - Operations Occur at the Speed of Trust
Retired General Jim Mattis uses the word trust 65+ times in Call Sign Chaos: Learning to Lead.  "Trusted personal relationships are the foundation for effective fighting teams, whether on the playing field, the boardroom, or the battlefield."
Measuring Customer Satisfaction - Net Promoter Score
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.