Root Cause Analysis to Behavior Level

Contracting businesses and projects always have problems.

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What’s important is that a team develops the skills and routine habit for continuously improving (PDCA).  When troubleshooting a problem it’s important to do Root Cause Analysis (RCA) so that you aren’t just putting a band-aid on it.

Leadership Tools: Root Cause Analysis down to Behaviors. Taking troubleshooting down to behaviors and focus on developing a culture of behaviors.

Root Cause Analysis; also called “5 Why’s” dives into

  1. What happened?  The undesirable outcome.
  2. How did it happen?  Process, controls, etc.
  3. Why did it happen?  Contributing factors including culture, competency, behaviors, etc.

There are lots of elements to RCA as NASA outlines.

RCA is a major element of the Last Planner System and the Rapid Learning after evaluating the PPC on the weekly work plan.

As you are doing your own Root Cause Analysis look at the underlying behaviors that allowed the problem to happen or heavily contributed to it.  

If you do this a half-dozen times looking back at project or company problems you will start to see recurring themes in behaviors that contributed to an undesirable outcome.  

After you get there do a few things:

  • Look at your values.  Are they defined as behaviors - “I will…” type of statements?  
  • Are they the opposites of the bad behaviors that contributed to the problems?
  • Do you have a good method of identifying these desired behaviors in your hiring process?
  • Do you have a good feedback system to reinforce the right behaviors?  
  • Are you leading by example?



Taking 100 Percent of Responsibility
Imagine having 100% control over everything. It starts by assuming 100% responsibility for everything.
5C Troubleshooting of Performance
Ask great questions around the five interrelated categories that cause most failures in outcomes or process, including choice, capabilities, capacity, controls, and the conditions in which all those occurred.
Quote about Winning - Bob Knight
There is an excitement about winning and definitely a need to instill that vision and passion in your team. This however is just the top of the mountain and reaching the summit is momentary. It's the discipline of preparing to win that is critical.