Root Cause Analysis to Behavior Level

Contracting businesses and projects always have problems.

D. Brown Management Profile Picture
D. Brown Management
July 25, 2018 2 minute read
Share

What’s important is that a team develops the skills and routine habit for continuously improving (PDCA).  When troubleshooting a problem it’s important to do Root Cause Analysis (RCA) so that you aren’t just putting a band-aid on it.

Leadership Tools: Root Cause Analysis down to Behaviors. Taking troubleshooting down to behaviors and focus on developing a culture of behaviors.

Root Cause Analysis; also called “5 Why’s” dives into

  1. What happened?  The undesirable outcome.
  2. How did it happen?  Process, controls, etc.
  3. Why did it happen?  Contributing factors including culture, competency, behaviors, etc.

There are lots of elements to RCA as NASA outlines.

RCA is a major element of the Last Planner System and the Rapid Learning after evaluating the PPC on the weekly work plan.

As you are doing your own Root Cause Analysis look at the underlying behaviors that allowed the problem to happen or heavily contributed to it.  

If you do this a half-dozen times looking back at project or company problems you will start to see recurring themes in behaviors that contributed to an undesirable outcome.  

After you get there do a few things:

  • Look at your values.  Are they defined as behaviors - “I will…” type of statements?  
  • Are they the opposites of the bad behaviors that contributed to the problems?
  • Do you have a good method of identifying these desired behaviors in your hiring process?
  • Do you have a good feedback system to reinforce the right behaviors?  
  • Are you leading by example?
From Financial Management to Business Management
As contractors go through different stages of growth it often makes sense to expand the financial management role into more comprehensive business management role. At exactly what stage a contractor starts to expand this role depends on.
Related Article
Four Primary Financing Options
One way or another, there has to be some form of financing for an ownership transition to occur where one or more parties are putting capital at risk.
Related Article
Cash Flow Myth 1 - Profitability Does Not Equal Cash Flow
Cash flow does not equal profitability. While in theory these two critical scoreboard metrics are disconnected in reality cash flow is a pretty reliable predictor of profitability both good and bad.
Related Article