Root Cause Analysis to Behavior Level

Contracting businesses and projects always have problems.

D. Brown Management Profile Picture
Share

What’s important is that a team develops the skills and routine habit for continuously improving (PDCA).  When troubleshooting a problem it’s important to do Root Cause Analysis (RCA) so that you aren’t just putting a band-aid on it.

Leadership Tools: Root Cause Analysis down to Behaviors. Taking troubleshooting down to behaviors and focus on developing a culture of behaviors.

Root Cause Analysis; also called “5 Why’s” dives into

  1. What happened?  The undesirable outcome.
  2. How did it happen?  Process, controls, etc.
  3. Why did it happen?  Contributing factors including culture, competency, behaviors, etc.

There are lots of elements to RCA as NASA outlines.

RCA is a major element of the Last Planner System and the Rapid Learning after evaluating the PPC on the weekly work plan.

As you are doing your own Root Cause Analysis look at the underlying behaviors that allowed the problem to happen or heavily contributed to it.  

If you do this a half-dozen times looking back at project or company problems you will start to see recurring themes in behaviors that contributed to an undesirable outcome.  

After you get there do a few things:

  • Look at your values.  Are they defined as behaviors - “I will…” type of statements?  
  • Are they the opposites of the bad behaviors that contributed to the problems?
  • Do you have a good method of identifying these desired behaviors in your hiring process?
  • Do you have a good feedback system to reinforce the right behaviors?  
  • Are you leading by example?



Impacted Productivity - Five Elements of Making a Good Case
Contractors are continually faced with costly impacts to their labor productivity and schedule with many beyond their direct control. The best Project Managers know how to identify, communicate, and mitigate these impacts.
Ownership Transition Timelines
While it is possible for ownership transition timelines to be accelerated, that largely depends on the current condition of the company, including the management team and current owner.
Production Tracking - Having Fun and Winning
Contractors will get the most out of their teams by building a culture around the fun of the construction game and how fun playing a game is and how good winning feels. How fun are you making your projects?