Black Box Thinking

Failures, mistakes and problems are part of every contractor’s business.

D. Brown Management Profile Picture
Share

They are part of everyone’s day.  What separates out high-performing teams is a relentless focus on learning from these problems then creating systems and training to mitigate them in the future.  

Talent Development Tools: Root Cause Analysis and Improvements. Quote: Ego is about who's right. Truth is about what's right. Mike Maples Jr. Book: Black Box Thinking by Matthew Syed.

Low-performers look for “Who” did something wrong.

Low-performers put quick fixes in place and move on.

Low-performers avoid talking about failures, problems and mistakes openly.  


High-performers view every failure, problem or mistake as an opportunity to learn. 

High-performers ask lots of questions to identify the root cause of what happened.

High-performers then make plans to adjust for the next cycle.  

High-performers raise up the whole team by creating new standards, processes and training when they find a better way.  


Black Box Thinking was recommended to me by Sujata Bhide and dives much deeper into this topic.  

We spend a lot of time with our clients helping their teams develop great skills at Root Cause Analysis + Improvements.  Never easy; always worth it.  

Learn more




Incentive Compensation for Contractors - Audience Question: Higher Base Compensation?
There is absolutely no perfect ratio between base vs. incentive compensation. Here are the variables and some rules of thumb.
End of Easy
Don’t give up just when the going gets tough, that should be your starting point. Know that most others have given up at this same point, so success and competitive advantage is probably just around the corner from when things begin to get tough.
Are You Solving the Right Category of the Problem?
Effectively prioritize, define, and solve problems in your organization.