Cash Flow and the 5Cs of Credit - Character

The 5Cs of Credit consist of Character, Capital, Capacity, Collateral, and Conditions.

D. Brown Management Profile Picture
Share

Out of the 5C’s of Credit, character is the one that takes the longest to develop and can be lost in an instant.  

Cash Flow: 5Cs of Credit. Character.

Character is like your safety EMR in that it is a multiplier for the other C’s, including how much capital you will have to put into the deal, what collateral you will have to put at risk, how much you can leverage your capacity, and how stringent the conditions will be.  

Character also impacts every other aspect of your business, ultimately enhancing your ability to grow sustainably. Contractors with owners and management teams that have strong character will experience improvements to the following:

  • Attracting and retaining the best team members.  
  • Repeat customers.
  • Customer willingness to negotiate contract terms, including payment schedules and bonding requirements.
  • Vendors and subcontractors willingness to do the same.
  • Banks, sureties, and insurance companies underwriting the businesses growth.

The opposite will lead to problems in these areas.  

Character is built up over time through many hundreds of small interactions, just as Brene Brown describes around building trust. Start building relationships early with your financial partners and others. Continue building them by being consistent with communication. Be conservative and transparent with news, both good and bad. 

“The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.”

Rick Lochner

- Rick Lochner


Cash Flow
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Cash Flow
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Good RFIs
Whoever said there is no such thing as a “Dumb Question” has never had their RFI quality dissected in excruciating detail during a construction claim. How effective are the RFIs that you and your team write?
Cash Flow Tip 11 - Managing Change Orders
A well managed change order process will have a hugely positive impact on customer satisfaction, profitability, and cash flow. Poorly managed, this will negatively impact all three and will sometimes impact cash for years.
Issue 8 of 9: Industry Trends
Construction Ownership Transition Issue 8 of 9: The Construction Industry is Seeing Large Shifts With Several Interrelated Trends. How well the company is positioned will have a huge impact on valuation and cash generation.