With so many choices it is easy to fall into one of three traps:
- Analysis paralysis - too many choices; too many variables and unclear differentiators of value.
- Jumping around constantly going after the next new tool that promises more (or different) value.
- Allowing too many people to make individual choices will leave you with a hodgepodge of tools making consistent training or integration impossible.
It is important to remember that it is people who create value; tools only enhance what people can do. Ensure that you are making investments in process, training and coaching at both the individual and team levels to get the best return on your investment in tools.
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
An experienced 3rd party can bring valuable perspective and specialized skills to help you choose, implement and integrate your tools more effectively.