Leading Growth through Building People

Southwest Airlines disrupted the airline industry by a relentless focus on building their people around a culture of fun, hard work, and hands-on leadership.

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The contractors who truly have that same level of focus on their people and culture will dominate the industry tomorrow. 

Leadership Tools: Leading Growth Through a Focus on Building People. Quotes by Mikel Bowman, General Manager and Safety Specialist at Turner Mining Group and Herb Kelleher, Founder of Southwest Airlines.

Mikel Bowman from Turner Mining Group in an excellent video by Aaron Witt commented:

“We are more of a people company that does mining services.” 


Larry Bossidy and Ram Charan in the book Execution comment that:

“Leaders need to commit as much as 40 percent of their time and emotional energy, in one form or another, to selecting, appraising, and developing people.” 


You can see through the daily posts by leaders like Keaton Turner what spending this kind of time on people really looks like. These posts aren’t marketing fluff and can’t be faked. There is no way that doesn’t translate into long-term sustainable growth.  

We are at a major inflection point in the industry, including a major shortage of talent along with evolving project delivery methods and rapidly accelerating technologies.  


How much of your time did you spend on developing people last week? What’s your plan this week?




Impacted Productivity - Highly variable Labor Scheduling (Level Your Schedule)
The biggest risk for a specialty contractor is the performance of on-site labor. One of the biggest impacts to labor productivity is having a schedule that requires large variations in labor.
Building a Systems Development Team - Mistakes
While there are many benefits to contractors starting their own internal Systems Development teams, there are also many risks.
Time-on-Tools and Minimum Required Installation
Labor productivity IS NOT the biggest problem with field productivity. Under similar conditions the variation in how fast two crafts people actually “turn wrenches” is about 2X but there are far bigger problems to tackle. Focus on these three areas.