The Contractor Scoreboard - A Contractor Must Do 3 Things

This outcome-based scoreboard keeps everyone focused on what matters. 3 Must Do Metrics + 3 Supporting Metrics.

D. Brown Management Profile Picture

With this scoreboard contractors must keep everyone focused on the most important objectives that will improve their score. 


How do your scores compare against industry benchmarks

Remember that for every "average" in a benchmark, there are best-in-class contractors performing at 2-3x



  1. Delight Your Customers: You can formally measure this through a formal system like NPS (Net Promoter System) or just by measuring your repeat business. Few things are more profitable than doing negotiated work for a select group of customers who are growing.  
  2. Make a Profit: Contracting is high-risk and must produce a good return. The changes coming up in the industry will demand major investments just to remain competitive. The capital for these comes from profitability.  
  3. Generate Cash: Contracting is risky enough without providing free financing for the project owner.  Do your processes and people consistently deliver projects with good cash flow?


  1. Sustainable Growth: If you aren’t growing you won’t attract or retain the best talent. If you are growing too fast or sporadically it will impact some or all of your other metrics. 
  2. Safety: A truly great safety record can only be achieved with the right culture and that positively impacts every other metric.  
  3. Succession at All Levels: Do you have a consistent pipeline of talent being recruiting and developed at all levels to support sustainable growth?  




Align Your Team & Improve Your Scoreboard

Related Training

Changes - Impacts Beyond the Direct Costs
Contractors don't typically see the full negative impact of changes and, therefore, don’t put the right level of resources into their management.
Succession Readiness at All Levels
Succession goes far beyond ownership transitions every generation or two. Succession readiness at all levels is what allows contractors to grow profitably and safely. How would you evaluate succession readiness across your team?
Levels of Improvement: Start with the Foundation
Every process in your business including field productivity will go through three levels of improvement: From predictable to productive to scalable. Trying to skip levels is the surest way to slow down improvements across the company.