Having a high-level scoreboard for a contractor is just the beginning. The much more valuable part is breaking these high-level scores down into specific and prioritized metrics at each level within each functional area of the organization.
Whether you are evaluating your own performance or someone else’s, it is important to start thinking about some of the higher level categories. The weight assigned to each of these depends on the stage someone is at in their career.
Every successful and profitably growing contractor we work with has a comprehensive and integrated set of incentive programs in place at all levels of the organization. These programs reinforce the daily actions and behaviors that make them successful.
How would you rank the beneficiaries of a great incentive program, including Field Craft Workers, Service Technicians, the Project Management team, Executives / Owners, your customers, vendors, or others?
It's true that making money is great, and that profitability and cash flow are two of the primary scoreboard items for contractors, however, you must pause to put a few other things in context for your life’s balance sheet.
Business development is crucial for any contractor to grow sustainably. This starts with choosing the best market strategy for your company at this point in time.
How do you effectively communicate family succession plans? With transparency in your communications, properly preparing someone for leadership, and identifying potential skill gaps and behavior problems.