Executive Toughness and Focusing on Process

When leading any team to victory, you can’t underestimate the value of strategy or that burning desire to win built deeply within yourself and everyone else on the team.

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While these are the most visible and exciting parts of the story, they represent a very small part of the whole picture.  

Quote: The problem lies in the fact that they are so focused on those results that there is less and less emphasis on the process of what it takes to achieve those results. John Wooden. Book: Executive Toughness by Dr. Jason Selk.

Whether in the military, sports, or business, few failures can truly be attributed to a failure of strategy or the team really not wanting to win bad enough. The book Executive Toughness describes this well.  

Consistently winning comes from rigorous and daily practice of hundreds of details over years.  

The reason behind many of these details will be completely misunderstood by those going through it the first time.  

Craig Mullaney describes this very well in The Unforgiving Minute:  A Soldier’s Education. 

A great coach (or manager) has the stamina to stick with the rigorous training, providing small corrections to the process along the way.


Think of a contracting business like you would a project. Consider a few major outcomes on your scoreboard.

Which one are you the most unhappy with? 

Drill-down on that outcome metric until you have the equivalent of a Work Breakdown Structure (WBS) and can see the Critical Path.




Impacted Productivity - Disrupted Workflow (No Schedule "Flow")
One of the biggest impacts to productivity in construction is when tasks cannot be completed as planned. When this happens frequently, it starts to impact every aspect of the contractor’s scoreboard in a negative way starting with customer satisfaction.
Builder and Business Manager Integration
A successful and sustainably growing construction business has the right balance of builder and business manager skills on the team.
Incentive Compensation for Contractors - Union vs Open
The wins of a great incentive program tend to be the same for both union and open shop employers. The wins not only include retention of the employees that you already have, but recruitment of new employees.