- You don’t define failure just as CATASTROPHIC events that seriously damage your business.
- You define failure broadly as ANYTHING that is not adding value to the customer or slowing your progress.
- You embrace failure as part of the learning process diving deeply into the Root Cause Analysis (RCA).
- You develop a culture and systems so that everyone on the team thinks about the business as a series of interrelated cycles. Consider all the interrelated cycles from the installation of a light fixture in the field to to the monthly project review meetings to the annual business planning process.
- Your whole team views each cycle as an opportunity to improve (PDCA)
- You have developed structured processes for continuously updating your Standard Operating Procedures (SOPs) as your team learns then rolling them out across the company improving the whole team’s capabilities.
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