General Mattis - Operations Occur at the Speed of Trust

Cooperation, too, occurs at the speed of trust.

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Retired General Jim Mattis uses the word trust 65+ times in his autobiography Call Sign Chaos:  Learning to Lead.  

Leadership Tools: General Mattis operations occur at the speed of trust.

General Mattis ties trust together with building speed into operations to provide an advantage. This was cited multiple times by Michael Valenti, Major in the US Marine Corps, in a study he did on General Mattis's leadership style and the results: The Mattis Way of War: An Examination of Operational Art in Task Force 58 and 1st Marine Division

Construction projects are often chaotic and require a high degree of trust between parties from the initial business development following through to the design and construction phases. Contractors that focus on building trust at all levels move quicker and more profitably than their peers. This is especially true in uncertain conditions like COVID-19 and the likely post-COVID recession.   


Patrick Lencioni defines trust as the foundation of effective teams delivering results.  

  1. Trust in Each Other
  2. Constructive Conflict
  3. True Commitment
  4. Holding Each Other Accountable
  5. Focus on Results

Brené Brown has studied trust deeply and digs into what trust really is, including how to build and maintain it: The Anatomy of Trust. She uses the acronym BRAVING to break trust down into individual components.  

  • Boundaries
  • Reliability
  • Accountability
  • Vault
  • Integrity
  • Non-Judgment
  • Generosity

Additional Book Resources

 




Average is Rare and Rarely Valuable
Study the differences between the varying levels of performance and work to close those gaps. Seeing how the average is trending can be very valuable to visualizing the trajectory, and that goes for every element on a Contractor's Scoreboard.
10 Jugs of Wine - A Tale from Japan
Diffusion of personal responsibility can occur quickly on teams. Everyone must contribute. This is a simple tale from Japan that elegantly illustrates the point and includes how people react even when the failed results are clear.
Evolving Leadership Focus with Role Growth
All contractors are built on the same foundation, which starts with the amazing crafts people. With growth in the business, project size, and your career, the time you allocate to different layers of the pyramid must evolve.