Incentive Compensation for Contractors - Union vs Open
Courtney Stearns
February 12, 2019
The wins of a great incentive program tend to be the same for both union and open shop employers. The wins not only include retention of the employees that you already have, but recruitment of new employees.
Building a Systems Development Team - Outsourcing
Steve Jost
February 12, 2019
Can’t we just hire somebody to do this for us? The answer is more complex than a simple "Yes" or "No."
Building a Systems Development Team - Software
Steve Jost
February 12, 2019
What to expect from vendors when it comes to integration. Not all vendors are created equal and not all software packages are created equal.
Incentive Compensation for Contractors - Mitigating the Talent Shortage
Courtney Stearns
February 12, 2019
There’s not much better than a great incentive program to recruit, retain, and develop people. The talent shortage is very real and is hitting the construction industry harder than ever.
Measuring Customer Satisfaction - Net Promoter Score
D. Brown Management
February 12, 2019
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.
A Business Exists to Serve a Customer
D. Brown Management
February 11, 2019
Without satisfied and growing customers, nothing else a contractor does will matter. Few things are more profitable for contractors than recurring work negotiated with a select group of project owners.
leadership principles sustainable growth wisdom
Incentive Compensations for Contractors - Calculations
Courtney Stearns
February 11, 2019
It is counterproductive to have an incentive program that is either too subjective or too objective. In order to achieve a perception of equity across your teams, the right balance needs to be found.
Incentive Compensation for Contractors - Behaviors
Courtney Stearns
February 11, 2019
This is the fun part where you see actual behavioral change across your team and with your customers. The benefits accumulate slowly but build exponentially as objectives are achieved.
Incentive Compensation for Contractors - Prerequisites
Courtney Stearns
February 11, 2019
From Stephen Covey’s top selling book, “Seven Habits for Highly Effective People,” Habit #2 is to “Start With The End in Mind.” This principle applies to organizations in general and incentive programs in particular.
Incentive Compensation for Contractors - Alignment
Courtney Stearns
February 11, 2019
One of the most challenging aspects of incentive programs is communicating demonstrated success in such a way that every functional group believes they have direct impact on their incentive outcome and that it is fairly applied across all stakeholders.
