4P Troubleshooting Undesirable Outcomes

When you are not getting the results you expect, start your troubleshooting process by looking at the People, Principles, Process, and Practice.

D. Brown Management Profile Picture
Share

Question first whether the Expected Outcomes qualify as S.M.A.R.T. and especially if they are still the most relevant at this point in your growth cycle.  

Leadership Tools: 4Ps of Troubleshooting Undesirable Outcomes.
  • Principles: “As to methods, there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure to have trouble.” - Harrington Emerson  

  • Process: Do the processes, tools, and training support the strategies and principles, while leading toward the expected outcomes with minimal waste? Will they yield consistent outcomes without over-burdening the team? 
     
  • Practice: Are the processes, including each step and hand-offs, practiced deliberately with feedback for each cycle to ensure consistent outcomes?   

As you are troubleshooting, ask yourself constantly whether the problem is about knowing or doing, while reconciling and aligning what is in your control.




Strong Leadership and a Clear Vision
The strongest leaders at all levels in construction have a clear vision of where they are headed and are relentlessly focused on achieving their goals. They align their teams tightly around the vision, goals and strategy.
Competencies vs. Confidence vs. Success
Sustainable growth comes when confidence is kept in alignment with the competencies required to effectively serve the customer.
Appearance and Experience of Management Control
As your career develops and you grow into roles of greater responsibility, one of the biggest challenges is what Jennifer Garvey Berger calls “The paradox of the appearance of increasing control and the experience of decreasing control.”