4P Troubleshooting Undesirable Outcomes

When you are not getting the results you expect, start your troubleshooting process by looking at the People, Principles, Process, and Practice.

D. Brown Management Profile Picture
Share

Question first whether the Expected Outcomes qualify as S.M.A.R.T. and especially if they are still the most relevant at this point in your growth cycle.  

Leadership Tools: 4Ps of Troubleshooting Undesirable Outcomes.
  • Principles: “As to methods, there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure to have trouble.” - Harrington Emerson  

  • Process: Do the processes, tools, and training support the strategies and principles, while leading toward the expected outcomes with minimal waste? Will they yield consistent outcomes without over-burdening the team? 
     
  • Practice: Are the processes, including each step and hand-offs, practiced deliberately with feedback for each cycle to ensure consistent outcomes?   

As you are troubleshooting, ask yourself constantly whether the problem is about knowing or doing, while reconciling and aligning what is in your control.




Talent Value Stream (TVS): The Basics
The business of building is largely about aligning projects and people. The Talent Value Stream (TVS) ensures talent will never be a constraint to your growth.
TOOL: Effective Scoreboards & Scorecards Outline
One-page summary that can be used with your team to align them around the why, what, and how of effective scoreboards and scorecards. Next steps include worksheets to inventory and evaluate your current state of scorekeeping and designing the future.
Mark Twain - Boundaries of Knowledge
Whether you are learning or training it is important to understand the boundaries of your own knowledge as well as the boundaries of those you are working with.