They are the ones adding the value to the raw materials that the customer is ultimately paying for. The general of everyone else inside the company and the supply chain is to make sure the crafts people are setup for a “Perfect Day.”
THE PERFECT DAY (Craft Perspective):
- They went home the day before knowing exactly what they were doing the next day including information and goals so they could be mentally preparing.
- They wake up rested in the morning and get ready for work.
- They show up to the job site with their personal tools, PPE, food and hydration as applicable reporting to their morning starting point a few minutes before starting time.
- After any morning job site routines including safety or daily huddles they head directly to their work area which is completely ready for them.
- Within 5 minutes they are installing their first unit of work.
- When break and lunch times come around they are able to take them within a 1 minute walk of their work area; preferably closer with any waiting minimized.
- They don’t have to leave their work areas for materials or tools.
- They are able to work productively installing materials right up until 5 minutes before quitting time.
- They then gather their personal tools, PPE, lunch boxes, etc. and leave the job site.
At this point they have had about 7 hours of Time-on-Tools as compared to the industry standards closer to 5 hours per day. This represents a massive improvement to field productivity.