Cash Flow
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Perspectives on Development - Focusing on Strengths AND Weaknesses
There are a couple of schools of thought on development. The highest performers tend to embrace both of them. Don’t ever let a weakness of yours or anyone around you become an excuse for not achieving your goals.
Incentive Compensation for Contractors - Behaviors
This is the fun part where you see actual behavioral change across your team and with your customers. The benefits accumulate slowly but build exponentially as objectives are achieved.
Measuring Customer Satisfaction - Net Promoter Score
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.